Conflict Mediation for Congregational Church Leaders

Abstract

Conflict is a normal human experience and the church is neither exempt from it nor from the debilitating effects of unresolved or badly resolved conflict. Congregational churches such as Karen Community Church (KCC) value relationships and fellowship so dearly that they are slow to admit existence of conflict, making them more prune to dangers of conflict avoidance. One transformational leadership essential is the ability to resolve conflict effectively so as to give way to genuine fellowship and a God honoring, growing community of believers. KCC was used as a case study to help establish: 1) the congregational church leader’s understanding and perception about conflict; 2) the causes of conflicts in congregational churches and how are they responded to; 3) the spiritual characteristics required for effective biblical conflict mediation; and lastly 4) what can be done to improve the way conflict is handled in congregational churches. A research advisory team of eight leaders walked alongside the researcher throughout the study and undertook theological reflections around the research subject. Three focus group discussions (FGD) for a total of twenty-three leaders comprising of pastors, church staff and elders, youth, women and children leaders and church missionaries were conducted. Additionally, in-depth key informant interviews (KII) were carried out with nine leaders of the church. Lastly, forty five self-administered questionnaires (SAQ) to church leaders using purposeful sampling. Based on the data collected, the researcher identified major themes which were categorized into four groups: Understanding conflict, Conflicts at KCC, Conflict mediation, Effective conflict mediation for KCC. The key findings of this study include the following: (1) Leaders understand conflict as misunderstanding or disagreement , and not necessarily sinful (2) There are many unaddressed conflict at KCC and these have caused bitterness, strife, pain, tension, mistrust frustrations and wounded hearts and relationships; (3) Many leaders have been socialized to perceive conflict as bad and therefore to avoid admitting that it exists and dealing with it fully (4) Conflict mediation is a cooperative way to address conflict and turn it into opportunity for strengthening relationships. (5) Character formation to develop spiritual, moral and personal, qualities through a spiritual formation process is preferred for developing effective conflict mediators for the church (6) Effective conflict mediation would lead to genuine relations, a God- honoring and growing church. The researcher made recommendations the following key recommendations (1) Creation of forums to deal with all past longstanding unresolved conflicts (2) Conversation platforms to address potentially conflictous issues as they arise (3) Occasional sermon series on conflict and conflict mediation (4) Development of a conflict mediation policy and procedure guideline (5) A spiritual formation processes for church leaders which has conflict mediation modules. The researcher developed an outline for a process of spiritual formation for leaders that would prepare them to effectively mediate conflicts.